This policy is part of our Terms of Service and doesn't limit your mandatory rights as a consumer.
Right of withdrawal
Your entry is published, or the amount added, right after payment, and before paying you agree to the immediate start and to losing the 14-day right of withdrawal once the service has been provided (see the Terms). So you can't cancel a payment just because you changed your mind, to the extent permitted by law.
When we refund
We refund a duplicate payment caused by a technical error; an entry added without its real owner's permission and removed at the owner's request (we refund whoever paid for it); a payment that went through but, because of a problem on our side, wasn't published or added and can't be fixed within a reasonable time; and, if we close TickTopBid for good, all payments made in the 30 days before we announce it, which we do at least 30 days in advance.
When we don't refund
We don't refund when an account moves down or is overtaken, when an entry doesn't bring the views, followers, clicks or income you hoped for, when we remove an entry that broke the Terms or Rules, when you change your mind after the entry is published or the amount added, when you ask us to remove your own entry, or when your video is deleted or made private on TikTok.
How to ask
Email [email protected] with the @username, the date and amount of the payment, the email used at checkout and the reason. Please write within 30 days of the payment or, for an unauthorised entry, as soon as you find out. We reply within 7 days, and approved refunds go back to the original payment method within 14 days (your bank may take a few days more). Refunds are made in US dollars for the amount paid; we can't cover currency conversion differences or bank fees.
Chargebacks
If something is wrong, please contact us first. If you open a chargeback or payment dispute without a valid reason, we may remove the related entry while it is open, and permanently if it is found unjustified.